Returns & Changes
How can I return a product?
The buyer has the right to return unjustifiably and for any reason the product purchased and delivered to him within 14 days from the date of receipt with a written notification of his request to the company at [email protected]
What are the terms of returning / changing a product?
The return / exchange of products is possible according to the following conditions:
- The product must be returned within 14 days from the date of receipt.
- The product packaging must be in its original condition.
- The returned product must not have been used or damaged.
- Return costs are borne by the customer, unless real defects are found.
- In the event that the product to be returned is received by our company without prior charge of shipping costs, these costs are deducted from the amount to be returned.
- The buyer must place in the package all the documents required by law, in order to be able to cancel the specific sale.
In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at his expense.
What happens after the return of a product?
Upon the return of the product and its receipt by the competent service department, our company undertakes to replace the product with another similar and new one, in case the original has proved to be defective (replacement). In any other case, it credits the buyer’s personal account on the website with the amount initially paid. It is then possible to use the credited price to purchase another product, to your liking and choice.
If the new product has a higher price than the returned one, then the buyer has to proceed with a new payment process to pay the difference. However, if the new product has a lower value than the returned one, then our company credits the buyer the difference according to the above.
In the event that for any reason the replacement of the product (with another same or different) is not the choice of the buyer, the amount spent for the canceled purchase may be refunded. The method of return is determined in consultation with the relevant department and includes all the possibilities (deposit in a bank account, PayPal, credit card or cash).
In which cases it is not possible to return / change a product?
All products available from the company at special discount prices (offers) for a limited period of time may be excluded from the possibility of unjustified withdrawal / return. In these cases their exemption from the right of unjustified return is clearly stated in the specific conditions that frame their disposal.
In addition, from the possibility of unjustified withdrawal / return are excluded the products that are made to special order according to the specifications of the consumer or are clearly individualized.
However, the right of return cannot be ruled out and the buyer is entitled to return it to the company in the event that legal or factual defects are found in the delivered product.